There are a number of tech challenges that telcos face in their quest to go digital. These include the complexity of the telco’s infrastructure and a lack of technological know-how and skilled workers. Government surveillance is another issue. All of these challenges pose a serious risk to the digital transformation of telcos.
Complexity of telco’s structures
Telcos’ structures are limiting their ability to leverage digital OSS technology and transform themselves to better meet customers’ demands. Traditional telcos have been struggling for decades to adapt to new business models and rapidly evolving technologies. The industry is experiencing disruptive trends such as the rise of digital native companies, which have set new standards for seamless online experiences and forced incumbents to change their business models.
This transformation requires a fundamental shift in the way that operators think about the ecosystem around them. They must engage with new players and develop new ecosystem management processes that can move at the speed of the Internet. Ultimately, telcos will succeed or fail in this new world only if they recognize its importance and move quickly to seize the opportunity.
Lack of skilled workers
According to a recent study by Udacity, 51% of managers cited lack of skilled workers as a challenge to digital transformation. In addition, they said they were hiring people without the right tech skills, which can be problematic. This issue affects both the quality of the workforce and the pace of digital transformation. Moreover, many companies are putting projects on hold due to lack of skilled workers.
The industry needs skilled workers to support the growing number of connected devices and services. While large companies invest in training and education programs, smaller contractors cannot afford such programs. As a result, the industry is seeking new ways to attract and retain the right workforce. One option is to establish telecom apprenticeships.
These programs allow telecom employers to recruit a highly skilled workforce. However, there are several challenges to hiring apprentices, including the time commitment of trainees and employers. To address these challenges, FCC and NATE are partnering with community colleges to increase awareness of telecom careers and set up telecom apprenticeship programs.
Government surveillance
There are many challenges involved with digital transformation for telecom companies. These include introducing new features and capabilities and maintaining a legacy system. For instance, new digital systems require replacing older systems and updating software, which can be expensive and time-consuming. Therefore, it is crucial to plan for digital transformation strategically and set aside resources.
Privacy concerns are another challenge for the telecom industry. The growing concern over telecommunications-related privacy threatens to impede the growth of electronic commerce. Effective action must be taken to ensure that businesses adhere to privacy guidelines. Privacy violations are a high risk for entities with access to personal data, and they can damage public confidence in electronic commerce and result in government action.
Modernizing Legacy Systems
The telecom business has seen dramatic digital transformations, including the modernisation of outdated technologies. Assessing all of the current codes necessitates examining and upgrading business needs. The next step is the creation of cutting-edge systems that enhance a company’s overall performance. This is a complicated procedure, but it guarantees a high return on investment for companies.
