What Is UCaaS?

No matter the shape or size of your business, efficient communications are essential to your bottom line. Inefficient communications are responsible for billions of dollars of lost productivity. 

Even seemingly minor improvements to how company-wide communications are handled can have dramatic positive impacts on your profits and productivity. This is where UCaaS comes in.

This is a buzz phrase you might have already heard before, but what is UCaas (and how can it help your business)? Read on to find out. 

What Is UCaaS?

UCaaS stands for Unified Communications as a Service. It is rapidly becoming the preferred way to structure communications in small and large companies alike.

It often describes a tried-and-tested method that integrates phone and web-based messages and comms into one overarching platform. It’s a means of using cloud-based technology to break down communication silos in a company and ensure the efficient flow of information.

UCaaS also enhances productivity. It provides a means for all employees and stakeholders to cross-communicate across different channels. 

What Are the Main UCaas Components?

When asking, “How does UCaaS work?”, it is worth breaking down the components that typically comprise a UCaaS system. These are: 

  • Messaging: all messaging services such as IM, text, and email
  • Telephone: voice-based communications such as call forwarding, call routing, and recordings
  • Video: web conferencing and Zoom calls
  • Collaborative Tools: platforms such as Slack, Trello, and Microsoft Teams

What UCaaS does is that it integrates all of these into one interface, simplifying all communication. This is all typically done via migration onto a single cloud-based server.

How Can I Integrate UCaaS?

You might be wondering how you can begin your UCaaS journey. Integrating all of your company’s disparate comms tools under one umbrella might sound like a big task.

However, you do not have to spend any effort on this yourself. You can simply use an expert UCaaS provider such as NuWave, which utilizes direct routing solutions to bring all of your communications under one roof.

By hiring an expert, you can sit back and watch as your communications are transformed overnight. A UCaaS solutions provider will also offer employee training and onboarding. This will ensure that everyone can get to grips with the more efficient new system. 

The Key Benefits of UCaaS

There are many crucial benefits of UCaaS, such as lower communications costs: Instead of paying for various different services and maintenance costs, you can bring it all under one roof. This could save you big bucks. 

Enhanced productivity is another benefit. By breaking down communication silos and barriers, your employees can spend more time collaborating and growing your company. 

Finally, there’s WFH flexibility. UCaaS is designed to allow any employee in any location enjoys the full range of company communications tools. This makes it ideal for the WFH revolution.

More Tips for Better Business Practice 

Understanding these UCaaS benefits can help you pursue better business practices in 2021 and beyond.

For more essential insider tips for growing your business, we have you covered. Make sure to consult our expert Service and Business guides to learn more. 

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