A customer who receives bad service will not only take their business elsewhere but will tell their friends, too. Is your customer service costing you money?
Customer service is more important than ever these days. Consumers have so many options that it’s easier to choose someone else than to give you another chance.
Need to learn how to improve customer service in the workplace? We’ve got five must-know tips to boost your customer service, grow your business, and make you more money.
Address Complaints the Right Way
Nearly 100% of customers that have a bad experience will never let you know. They’ll simply leave without telling you why.
For those that leave a negative comment online or contact you directly, handle their complaints the right way. Don’t pick a fight in the comments section of an online review and always be professional.
Don’t send out the same email or only reply from a template. Using the customer’s name and any details they give you show that you care and that you’re paying attention to their needs.
If a customer mentions that they love your product, talk about that product in your reply. If they have a complaint, don’t rely on a standard form and instead mention the issue directly and what kind of resolution you can offer.
Celebrate Your Employees
Great customer service starts with your employees. Make them feel supported and special and they’ll pass that on to your customers.
One idea is to create personalized name badges that have a company reward or achievement on them or even a fun fact about themselves, like their favorite candy or movie. Check out a place like www.bestnamebadges.com for inspiration.
Know Your Stuff
When customer come to you with a question about your goods or services, are you ready with an answer? And if not, do you know the right way to say you need more info?
Knowing your stuff goes a long way towards great customer communication. Take the time to educate yourself and employees about any new products or services.
If you don’t have an answer right away, let the customer know you will find out and get back to them. Following through on the promise to get back to them is the most important part — don’t let them fall through the cracks!
You’ve no doubt heard of the sales funnel. A customer becomes aware of your product and eventually makes the sale.
What happens afterwards is just as important. Follow up after the sale to see if they have any questions and reassure them they can always reach out if they need anything else.
How to Improve Customer Service in the Workplace
Great customer service boils down to treating others how you want to be treated yourself. Be personal, be human, be empathetic, and be a source of knowledge and information.
Learning how to improve customer service in the workplace takes time and effort. It’s very much worth it, and will help you grow customer loyalty and your business.
If you’re looking for other ideas as to how to help your company succeed, check out our other service and business articles!