As telephone technology becomes more advanced and costs less to produce than traditional wired phone systems, it may be no surprise that modern businesses are adopting VoIP telephone technology at an ever-increasing rate.
With a projected 2020 market value of $136.76 billion and more than 80% of new corporate business lines being installed as VoIP lines, you may be asking now, “What is VoIP?”
We can certainly answer that question for you while providing some of the latest information and statistics ahead on how VoIP technology continues to transform the telecommunications industry.
What Is VoIP?
Voice Over Internet Protocol. That is the acronym for VoIP.
It is a telephone service provided through an internet connection instead of a traditional telephone line. Many VoIP technology providers can offer you lower rates for their VoIP service than your current telephone provider.
You will want to check with your VoIP provider to see what other telephone directory services they provide because they may not include your essential 911 emergency phone line service or local 411 directories.
How Does VoIP Work?
You are probably wondering, “What does VoIP do?” It is not at all complicated to understand.
VoIP phone services allow you to operate a telephone over a computer’s internet network. It uses packet-switched protocols to send digital information online.
These packets replace the traditional copper telephone wire. A packet is a small electronic envelope transmitted over VoIP networks connected to a LAN (Local Area Network).
With these electronic packets of information, VoIP can provide you with enhanced communications benefits beyond voice services. You can incorporate phone calls, faxes, email, voice mail, web conferences, and more with a VoIP telephone system. These electronic envelope packets can deliver information to desk phones, handsets, or mobile devices connected to the same network.
What Are the Benefits of VoIP Technology?
The number of benefits that VoIP technology can offer businesses is significant, and these are just a few to consider.
- Low Operating Costs: If you’re a business or a consumer looking to replace your traditional phone line – the average cost savings is upward of 90%.
- High-Quality Sound: You will notice the clarity of VoIP technology the moment you use it.
- Advanced Features: Many VoIP telephone service providers have premium options for you to choose from. You can even have your voicemail transcribed to text and sent to your email. However, options like that are usually part of a business plan.
- Remote Capability: With remote employment on the rise, you can use a VoIP telephone service anywhere that you work. There is no other technology to set up if you work from home.
If you’re not convinced of these benefits, look at this VoIP industry info-graphic with even more.
Phone Service Providers Are Embracing the Future and So Should You
Traditional telephone service providers are no longer asking, “What is VoIP?” They are embracing the future of this telephone technology with open arms.
Traditional telephone companies like AT&T are asking customers to switch to VoIP. They have switched to VoIP themselves. AT&T uses VoIP for its remote workforce. They have reportedly cut their telecommunications costs by 60%. That equates to approximately $180 million a year saved on AT&T’s remote workforce.
Those numbers alone should convince almost anyone of the immense possibilities a VoIP telephone service can provide to your business or private consumer line. call center phone systems have capabilities that help improve customer service and client support across many platforms.
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